50 W. LOCUST STREET
NEWARK, OH 43055
PHONE 740.345.9757
FAX 740.345.5141

Guest Experience Administrator

The Dawes Arboretum
Job Description
Position Posting
Guest Experience Administrator
 
About The Arboretum
At The Dawes Arboretum we share the love and knowledge of trees, history and nature with our community in Licking County, just 30 miles east of Columbus, Ohio.  As a nearly 2,000 acre accredited Arboretum, or tree museum, we are unique locally.  We ensure access to memorable experiences in nature that create lifelong engagement with our supporters.
 
Position Description
Under the direction of the Guest Services Manager, the Guest Experience Administrator is primarily responsible for the planning, coordination, and/or execution of programs, rentals and special events at The Dawes Arboretum. This is a full-time (40 hour per week) non-exempt position. Evening and weekend hours are required to support our programs and events.
 
Job Responsibilities
  • Coordinate the assigned aspects of programs, rentals and events by handling bookings, logistics and meetings within budgetary guidelines including reservations, scheduling, permits, contracts, confirmations and setup/cleanup.
  • Responsible for budget related to rentals and events including but not limited to invoicing, receipt acceptance, and purchase orders.
  • Research, schedule and oversee vendors and catering during programs, rentals and events. Manage communications, process invoices and track receipt of payment.
  • Collaborate with internal customers on management of building space and use to accommodate the diverse set of needs across departments.
  • Assist with administrative aspects of programs and events, including but not limited to registration, confirmation and evaluation. Provide post-event/program reports, analysis and recommendations for future programs and events.
  • Plan and conduct program and event committee meetings collaborating with internal and external stakeholders.
  • Perform administrative and customer service related tasks, such as answering telephone, handling or referring calls/e-mails as appropriate. Perform general clerical duties including but not limited to scanning, photocopying, faxing, filing, and ordering supplies.
  • Assist Development department in donor and community events as well as with administrative tasks.
 
          
Qualifications
·       High School diploma or equivalent. Associate’s degree preferred.
·       Two (2) years’ guest experience in event coordination and execution; or equivalent combination of education and experience.
·       Strong organizational and communication skills (verbal, written and interpersonal).
·       Demonstrated exceptional customer service skills.
·       Proficiency with Microsoft Office applications as well as web-based programs. Prefer solid working knowledge of Excel 
·       Ability to prioritize and handle multiple tasks while maintaining a high-level of attention to detail and professional quality of work under pressure. 
  • Strong sense of urgency and problem solving skills.
·       Ability to work independently as well as in a team environment.
·       Ability to work indoors and outdoors in various weather conditions.
 
To Apply
E-mail a cover letter and resume to smdrake@dawesarb.org with the subject line: Guest Experience Administrator. For full consideration, please include your compensation requirements within the cover letter. This position will close on Sunday, May 20, 2018.
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