Client Services Coordinator - FT 40 hours

Job Title:                                Client Services Coordinator
Reports To:                            Client Services Manager
Job Classification:                Full-Time, Hourly; 40 hours/week; Non-Exempt
Salary Range:                        $18.00-$25.92 (based on previous relative experience)
 
 
Job Summary: This position will serve the Client Services Department, working closely with both Social Service and Home Service Case Managers to provide programs and resources to the senior population in Licking County, both in person and by phone.
 
Personal & Professional Attributes: Demonstrate sensitivity, empathy and understanding of the needs of older, impoverished, and developmentally disabled individuals, display common sense and good judgment, and actively promote LCAP to the public. Uphold the highest level of confidentiality, honesty and integrity, and represent the organization in a positive and professional manner at all times.
 
Core Technology Competencies: Demonstrated working knowledge of computer operations, standard office equipment (copiers, faxes, etc.) and must be able to utilize all Microsoft Office services.  
 
General Requirements: Commitment and desire to provide excellent service to all clients and aging community members. Maintain predictable and regular attendance, work stated hours, communicate, comprehend and follow policies and procedures and develop and maintain positive working relationships with all staff.  Must be able to satisfactorily perform all of the job responsibilities and meet the physical requirements of that same job title. All employees must possess and maintain a Valid Ohio Driver’s License, as well as the minimum auto insurance coverage for Ohio (must be able to provide proof upon request).
 
Minimum Education and Experience Requirements: 
 

• High school diploma with minimum three years office work, preferably in a social work setting. 
• Strong organizational skills, ability to prioritize multiple, competing tasks, and demands
• Effectively answer and route calls on a multi-line phone system with confidence while multi-tasking in an organized fashion
• Prior experience in scheduling preferred
• Regular and predictable attendance is required
• Must successfully pass a background check and pre-employment drug-screening.

• Proactively provide administrative support anticipating needs related to scheduling, communications, clerical support, and distributing documents
• Multi-task as a shared support resource for multiple case managers effectively anticipating and fulfilling administrative and communications support activities
• Answers mail and inquiries on own initiative, and follows up with other departments to ensure requests are carried out
• Ability to work collaboratively with and provide highly professional, positive customer service to all constituents
• Consistently and effectively answer and direct incoming calls
• Conduct intakes for new clients
• Record requests for chore services 
• Communicate and provide Case Managers with daily client in-home reassessment schedules by accessing reports and preparing schedule, maintaining reasonable routes.
• Detailed and proficient information gathering for the purpose of recording new LCAP service requests and directing to the case manager
• Daily use of SERV Tracker software program to enter, update and add client information in efforts to keep client database current
• Nurturing and professional communications with local partners and outside agencies via various methods of communication
• Oversight and management of all Social Service Fund accounts to ensure guidelines are followed, results and process tracked, and funds recorded 
• Provide monthly reporting of funds and other inter-departmental spreadsheets.  
• Assist clients with filling out paperwork; housing applications, HEAP, PIPP, Insurance, Passport, POA, and other general paperwork
• Provide oversight of volunteer staff to facilitate Incontinence Supply Project, ensuring adherence to guidelines and client needs
• Cross training to provide administrative support in other departments.
• Whereas most work is performed in the office setting, infrequent trips may be required to client homes3
• Perform other related duties as needed or as assigned.