NEWARK, OH 43055
PHONE 740.345.9757
FAX 740.345.5141

Guest Services Representative (PT)

The Dawes Arboretum
Job Description
Position Posting
Guest Services Representative (PT)
About The Arboretum
At The Dawes Arboretum, we enrich lives through the conservation trees and nature.  As a nearly 2,000 acre accredited Arboretum we are unique locally.  We ensure access to memorable experiences in nature that create lifelong engagement with our supporters.
Position Description
The Guest Services Representative is the first point of contact for visitors and guests to the Arboretum. Under the direction of the Guest Services Manager, the Guest Services Representative warmly greets and welcomes visitors; provides information, directions and assistance; processes gift shop transactions; assists with program registrations; and processes memberships. This position will also provide telephone reception and perform clerical duties.  This is an 18-23 hour per week, non-exempt position.  
Job Responsibilities
·         Welcome visitors and respond to information requests while providing cheerful and courteous customer service.
·         Answer the telephone and route calls to the appropriate staff member.
·         Provide information to visitors regarding The Arboretum, its programs, classes and events.
·         Promote, handle the sales of and answer basic questions on the Arboretum’s membership program.
·         Operate the point of sale system and utilize various computer and internet programs.
·         Process gift shop sales, and assist with inventory and displays.
·         High school diploma/general education degree (GED) or an acceptable combination of education, training and experience.
·         Previous demonstrated customer service experience.
·         Excellent communication skills (verbal, written and interpersonal).
·         Proficiency with Microsoft Office and the ability to navigate the internet.
·         Ability to multi-task, prioritize and manage time effectively.
·         Possess a current and valid Ohio Driver’s License.
·         Ability to work a flexible, rotating schedule to include weekends, holidays and evenings.
To Apply
E-mail your cover letter and resume to smdrake@dawesarb.org with the subject line: Part-time Guest Services Representative. This position will close on Wednesday, September 26, 2018.
Contact Information

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