50 W. LOCUST STREET
NEWARK, OH 43055
PHONE 740.345.9757
FAX 740.345.5141

Residential Mortgage Processor/Loan Administrator

North Valley Bank
Job Description
Essential Duties and Responsibilities:
Phone calls- Customers, banks, and branches
Process Loan Documentation for:

Residential Real Estate Loans
Change in Terms
Commercial Loans (Back-up)
Consumer Loans (Back-up)

Request/Coordinate:

Appraisals
Title Work
Flood Determination
Request OFAC’s
Proof of Insurance on RRE
Payoff statements, other Lenders and NVB
Inspections as needed
Deeds or other legal documents that the situation may require
Prepare miscellaneous documents needed that are not in Laser Pro
Legal description approval requests

Coordinate Closing with parties involved: North Valley Bank, Borrowers, Sellers, Realtors, Title Companies or Attorneys, Insurance Companies, etc.
Review Title Work; consult Attorney, Title Company or County Offices as needed to resolve a problem with the chain of title chain, legal description, additional documentation that might be needed, etc. 
Overnight payoffs as needed, make arrangements for Courier to deliver when in the area. 
Assist with HMDA LAR and reporting
Prepare the monthly Early ARM Disclosures and retain of records of the disclosures.
Answer Customer Service calls, balance or payoff requests, and miscellaneous concerns about postings to the account, transfer etc., as needed.
Maintains the privacy of customer information and the security of all records
Adheres to organizational policies and procedures
Conduct work relationships/interactions professionally with customers, supervisors, coworkers and others:

Maintain high levels of confidentiality
Conduct conversations in a professional manner
Dress in accordance with bank policy
Successfully attend and complete all mandatory and elective training

Maintain extensive contact with customers, the public and the community, conducting relationships that will enhance the overall marketing effort of the bank.
Participate in community organizations and community projects

Assumes any and all other responsibilities assigned

Education and/or Experience:
 
High school diploma or equivalent
1 - 2 years of relative experience / training
Preferred knowledge and experience processing conventional, secondary market and government residential mortgage loans. 
Ability to work with lenders, originators and investors. 
Basic banking knowledge / experience a plus, but not required
Customer service experience a must 

Other Skills:
 
Ability to work independently and in a team environment, with limited supervision, and be a self-starter
Must possess excellent organizational skills
Ability to react to stressful situations with professionalism while remaining calm
Must be tolerant of all personality types of clients, customers, employees, vendors and others
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