50 W. LOCUST STREET
NEWARK, OH 43055
PHONE 740.345.9757
FAX 740.345.5141

Credit & Collections Cash Application Specialist

MPW Industrial Services Group, Inc.
Job Description
SUMMARY
This position is responsible for keying and posting customer payments (ACH, WIRE, check and credit card payments for MPW, Porta Kleen and Field Force and other duties assigned by the Credit & Collections Manager.
 
This position is also responsible for managing a small portfolio of customers in the US, for a defined range of customer accounts within the  Porta Kleen Business Unit.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Functions & Duties

·         Key & Post Customer Payments
·         Reconcile Auto Cash Payments
·         Creation of manual Invoices
·         Complete previously approved Adjustments
·         ACH & EFT payment request forms
·         Preparation and Mailing of customer statements
·         Requests from Auditors, quarterly and annually
·         Back up other members of Credit & Collections Team during vacations and time away from office
     
Collection Efforts
·         Contact customers with past due balances in order to facilitate payment
·         Contact can be made via fax, phone, letter, email or all in order to best reach the appropriate individuals within the organization
·         The submission of invoices via online, web-based applications
·         Responding to phone, fax and email inquiries of Porta Kleen customer base and internal MPW customers (Field Sales & Service team members and remotely located Office Managers)

Dispute Resolution

·         Research and resolve disputed invoices in order to collect payment
·         Work with functional departments within the MPW & Porta Kleen,  to determine the credibility of customers’ dispute and or short payment and to determine the most appropriate way to clear outstanding items
 
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each duty satisfactorily.  In addition, the individual must possess the following:
·         Strong ability to interface with other departments and teams in a professional and cooperative manner.
·         Must be a self-starter who will identify problems and initiate corrective actions without specific direction from Credit & Collections Manager.
·         Strong customer service, analytical, and reasoning skills.  Better than average written and communication skills required. Ability to communicate relevant issues to senior financial management.
·         Strong analytical and reasoning skills. Ability to analyze data and processes to determine ways to improve account management techniques, collections, and past due accounts.
 
EDUCATION and/or EXPERIENCE     Bachelor’s degree in business, marketing, finance, or closely related discipline is preferred; Associate Degree in Accounting, Finance or General Business helpful, plus related work experience.  Business to Business Collections experience is required.
Strong PC skills including the ability to use multiple system tools such as Microsoft Excel, Microsoft Outlook, Microsoft Word and Business Objects.  JD Edwards Experience preferred but not a requirement.
 
MATHEMATICAL SKILLS    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
 
PHYSICAL DEMANDS    There are no extraordinary physical demands associated with this position. 
 
WORK ENVIRONMENT   Open office style work environment.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
PERFORMANCE INDICATORS
INTELLEGENCE   Has the ability to apply business principles in order to solve problems and deal with a variety of variables in situations where only limited standardization exists.  Must be able to develop solutions to problems with the organization’s goals and objectives as the basis for the solution, and be able to articulate the logic of the solution to a diverse group of individuals.
 
KNOWLEDGE OF JOB   Is knowledgeable in various aspects of MPW service execution and delivery, and more specifically in contract management and renewal in a service organization.  Has a strong ability to make sound business decisions based on the fundamental goals of the organization.  Is able to effectively communicate with various types of groups and individuals such as sub-ordinates, other departmental leaders, senior managers, field personnel, and customers.  Able to use judgment and discretion in carrying out duties and responsibilities. 
 
INTERPERSONAL TEMPERMENT   Must convey a positive attitude at all times, and be able to communicate company policies and decisions in an objective manner.  Must be adaptable and demonstrate the ability to meet or exceed monthly, quarterly and annual objectives.
 
QUALITY OF WORK   Maintains high standards of quality for own work and for the work of subordinates, Exercises immediate remedial action to correct any quality deficiencies that occur in area of responsibility.  Maintains high quality communication and interface with all people in the organization.
 
DEPENDABILITY   Leads subordinates by exhibiting personal dependability and creditability, like meeting personal commitments, establishing and meeting deadlines, putting forth extra effort to achieve MPW and Porta Kleen goals and objectives.
 
INITIATIVE AND ENTHUSIASM    Displays a high degree of initiative to seek creative methods to achieve company goals and procedures, Seeks opportunities to create a culture where initiative and creativity are expected.  Must display a great deal of enthusiasm about the goals and objectives of the business, and instill such enthusiasm in subordinates,   strives to anticipate work to be done and directs departmental resources to accomplish said work effectively.
 
JUDGMENT   Requires sound business judgment in order to act in a manner that is consistent with company goals and objectives, Must be able to make decisions that are consistent with company goals objectives.  Act on personnel related issues in accordance with company policies and procedures, and in a manner that is fair to the employee.
 
COORDINATION OF WORK    Ability to direct and plan limited resources to meet departmental objectives and timelines, often when conflicting priorities are an issue.
 
ATTENDANCE   Sets a positive example for subordinates by strictly adhering to company attendance and tardiness policies and procedures.  Provides adequate notice to leadership with respect to vacation time and time-off requests.
 
SAFETY AND HOUSEKEEPING    Adheres to all safety and housekeeping standards established by MPW and Porta Kleen and various regulatory agencies, Maintains a clean and orderly workplace.
 
Contact Information

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